Home FAQs

Frequently Asked Questions

Shopping With Gimmie

Anyone with an accepted payment method can shop online with Gimmie.
To be eligible for a Gimmie Plan you need to be:
- 18 years or older
- a permanent resident of Australia
- not bankrupt

We take credit really seriously and we take responsibility to ensure that the contract is not unsuitable to you.

If you apply for a Gimmie Plan, we do conduct a credit check to help us confirm that the plan payments are suitable for you.

Simply choose a 12 or 24 month payment plan and have the flexibility to pay it out when you want. Any time.

Pay it fast – or pay it slow. It’s up to you.

And regardless of which plan you have chosen, with 90DayPay, if you pay in 90 daysand you have made the agreed repayments you only ever pay the original cash price. Nothing extra.

Or even easier, pay up front with a credit card and you're done.

Gimmie12 and Gimmie24 are our payment plans that offer you a simple and easy way to pay off your purchase over 12 or 24 months (depending on your chosen plan).

Regardless of which Gimmie Plan you have chosen, with 90DayPay, if you pay in 90 days and you have made the agreed repayments you only ever pay the original cash price*.

Nothing extra.

You bet. Our Customer Experience Team members are experts and are standing by to help with any questions. Just give us a call on 1800 446 643 (1800 GIMMIE)

We always do our best to make sure all Gimmie products are available. As soon as your Gimmie Plan is approved we will confirm availability and if we are out of stock, when we will be able to get your products to you.

Shipping & Delivery

Our delivery partners don't install or assemble but we can put you in touch with a local assembly service that can do that for you. Just give us a call on 1800 446 643 (1800 GIMMIE) and we will connect you.

Yes, we need to make sure your Gimmie order gets to you safely, so you (or someone you authorise) will need to be home to accept and sign for your order.

We need to make sure you get your products, so we do need you (or someone you authorise) to be home to take delivery. Please let us know beforehand if you can't be there.
If we do miss you, we will generally redirect small items to your local Australia Post Office and you can contact them to collect or to re-book delivery. Just use your tracking number that we will give you. For large items, we will contact you to arrange re-delivery.
Re-delivery may incur an additional fee if you didn't let us know beforehand.

We currently service South East Queensland. You can check if you are within our delivery area by using the postcode lookup in the header at the top of the page.

Gimmie products come from a variety of distribution centres and are delivered by our delivery partners. It is not possible for you to self collect, but don't worry, we will get your Gimmie purchases to you as quickly as possible.

Gimmie products come from a variety of distribution centres and are delivered by our delivery partners. We will usually aim to consolidate your purchase of multiple items into a single delivery but sometimes that isn't possible. But don't worry, we will only ever charge you one delivery fee (unless you specifically request or require separate deliveries).

If you need to change a delivery address contact our Customer Experince Team as soon as possible at [email protected] or call us on 1800 446 643 (1800 GIMMIE) . Delivery address changes on the day of delivery may incur an additional fee.

While we don't have a store for you to come and visit, we do have a dedicated Customer Experience Team that is ready to assist you with any questions you may have. Call us any time during business hours on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

Yes, you can cancel your order at any time prior to the day of delivery. If you have already completed the checkout process and either paid by Credit Card or requested a Gimmie Plan you should contact our Customer Experience team at [email protected] or on 1800 446 643 (1800GIMMIE).

Gimmie Plans

You bet. You can pay out any Gimmie Plan at any time. The earlier you pay, the lower the total Plan Fees.
Take advantage of 90DayPay and if you have made the agreed repayments only pay the original cash price (nothing extra).
After that, we will only charge you a low $20 processing fee - just to cover our costs.

Yes - we know that circumstances can change, and at Gimmie we aim to offer you as much flexibility as we can. If you need to make changes, including your bank account or your payment day or frequency, simply contact our Customer Experience Team and they will be happy to help you with this change.

Our Customer Experience Team is standing by to handle any queries, including account balances. Just give us a call on 1800 446 643 (1800 GIMMIE)

If you miss a payment, we charge you a $10 fee to cover our costs of contacting you to get you back on track.

If you default in your payment obligations under your plan (as opposed to making a late payment), you may have to pay our reasonable enforcement expenses.

You can make additional payments any time you like and any advance payments reduce your balance and your total Plan Fees. Just give our Customer Experience Team a call to organise the payment.

With Gimmie, there are no hidden clauses or nasty surprises. Just fairer finance and a better way to buy.
We will always tell you the total Gimmie Plan Fees that you will pay up front (assuing you make your payments on time), before you complete your purchase.

Other than your Plan Fees, the only other fees we may charge you are:
- $20 fee for early payout (just to cover our costs) if you pay out early, but only after 90 days
- $10 if you miss a payment (just to cover our costs of contacting you)

We may also require you to pay our reasonable enforcement expenses if we take action on default.

We will never charge you:
- Establishment Fees
- Default interest or penalties
- Account keeping fees
- Hidden fees

Yes, our Gimmie Plans require you to keep your goods insured. We suggest that you double check your home contents policy to make sure you're already covered.

Support

Our Customer Experience Team is standing by to handle any queries. Just give us a call on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

We know that life can sometimes get tough. We're committed to supporting any customer facing financial hardship. If you have concerns about your ability to meet your Plan repayments, please get in touch with our Accounts Team as soon as possible. They will review your situation and determine how we can assist you manage your financial obligations with us.

Here at Gimmie, we are always looking for ways to improve the experience for our customers. Good or bad, we welcome your feedback. Give our Customer Support Team a call on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

Warranty

It is important to us that you are happy so make sure you let us know if you have any problems at all.
Our Customer Experience Team is standing by to handle any queries. Just give us a call on 1800 446 643 (1800 GIMMIE) or send us a message using our customer support page.

All Gimmie products sold by us come with a Consumer Guarantee under the Australian Consumer Law and may also have a Manufacturer's Warranty. See our Delivery & Returns page for details.